Data Deletion Instructions

Inovitrix operates the StoreOPUS Meta / WhatsApp integration used by merchants to connect a WhatsApp Business Account (WABA). You (or your store administrator) can request deletion of personal and connected-platform data as described below.

Deleting data may revoke WhatsApp messaging, Marketing features, cloud sync for that organization, and access to downloads tied to your license.

When you complete Embedded Signup or connect WhatsApp, we may store:

• Authorization / exchange codes (short-lived)
• WhatsApp Business Account ID and phone number ID
• Display phone number and quality-related metadata
• Access tokens (encrypted at rest)
• Message templates, conversation and message records, delivery statuses, and campaign send logs created while connected

Disconnecting WhatsApp in the app stops new API use. A deletion request removes or anonymizes retained connection tokens and associated message logs from our systems as set out below.

1. Email privacy@storeopus.com from the email registered to your StoreOPUS organization.
2. Use subject line: StoreOPUS data deletion request
3. Include: organization / business name, registered email, phone, approximate signup date, and whether you also want WhatsApp / Meta-linked data removed.
4. Optional: state if you only want WhatsApp disconnect + token wipe (keep subscription) or full account closure.

You may also write to support@storeopus.com.

1. In the desktop app go to Marketing → Connect and choose Disconnect to revoke the cloud WhatsApp connection for that store.
2. In Meta Business Suite / Facebook settings, remove StoreOPUS / the StoreOPUS Facebook app from your Business integrations if it still appears.
3. Uninstall or stop using desktop apps on devices you no longer need; local SQLite databases on your machines are under your control—delete those files locally if you want offline copies removed.

After verifying your request, we will:

• Delete or irreversibly encrypt WhatsApp access tokens and mark the WABA connection disconnected
• Delete or anonymize WhatsApp conversation/message logs and campaign recipient records stored in our cloud for your organization, except where retention is required by law
• On full account deletion: deactivate licenses, remove or anonymize organization contact fields, and stop product emails

We may retain limited billing and tax records (for example Razorpay payment references and invoices) for statutory periods. Aggregated analytics without personal identifiers may remain.

We aim to acknowledge requests within 7 business days and complete deletion within 30 days, unless a longer period is required by law or to resolve an open dispute/subscription.

On completion we will email a confirmation including a reference code (for example DEL-YYYYMMDD-XXXX) that you can keep for Meta App Review or your records.

For Meta developer settings, use this public URL as your User Data Deletion Instructions:

https://storeopus.com/legal/data-deletion

Privacy Policy URL: https://storeopus.com/legal/privacy

To check status, reply to your confirmation thread or email privacy@storeopus.com with your reference code.