Refund & Cancellation Policy

Free trials (if offered) are time-limited and intended for evaluation. Trial access ends automatically unless you purchase a paid plan. Trial periods are non-transferable and have no cash value. We do not charge for the trial itself; no refund is applicable to unused trial days.

Paid plans (for example yearly subscriptions shown on Pricing or in-app checkout) grant a license to use StoreOPUS for the purchased term and entitled features / add-ons (such as WhatsApp Marketing when included or purchased separately).

Fees are generally payable in advance. Applicable GST or other taxes may be charged as required by law.

Where auto-renewal is enabled through Razorpay subscriptions, your plan renews at the end of the term unless you cancel before the renewal date. Renewal charges follow the then-current price unless we notify you of a change in advance.

You are responsible for keeping payment instruments valid. Failed renewals may result in suspension of paid features after any grace period we provide.

1. Email support@storeopus.com from your registered organization email with subject StoreOPUS cancellation request.
2. Include organization name, license email, and whether you want to cancel auto-renewal only or close the account entirely.
3. Alternatively, use in-app subscription / billing controls where available, then confirm with support if renewal still appears active.

Cancellation stops future renewals. You typically retain access until the end of the prepaid term unless we state otherwise or you request immediate deactivation.

Generally. Fees for digital software licenses and SaaS subscriptions are non-refundable once the term has started, including partial periods, unused seats, or unused add-ons.

Exceptions we may grant (case-by-case):

• Duplicate or accidental charges clearly caused by a payment error
• Service unavailable for a prolonged period due to our verified platform outage (not Meta, ISP, or your local device issues), at our reasonable discretion—typically as service credit rather than cash
• Where required by mandatory Indian consumer protection or other law

Refund requests should be sent within 7 days of the charge to support@storeopus.com with Razorpay payment ID / invoice reference.

• Consumed trial or evaluation access
• WhatsApp / Meta message costs billed by Meta to your WABA (if any)
• Third-party fees outside our control
• Charges after you failed to cancel before renewal
• Accounts terminated for breach of our Terms

Approved refunds are issued to the original payment method via Razorpay. Banking timelines vary; please allow 5–10 business days after we confirm approval for the amount to reflect. We will email confirmation when a refund is initiated.

Please contact us before raising a payment dispute. Unjustified chargebacks may result in suspension of licenses pending resolution.

Optional add-ons (including WhatsApp Marketing) follow the same cancellation rules as the parent subscription unless a separate term is stated at purchase. Disconnecting WhatsApp does not automatically refund add-on fees for the current term.

Billing & cancellations: support@storeopus.com
Website: https://storeopus.com
Merchant of record: Inovitrix